Frequently asked Questions

Cox & Kings entered insolvency under its previous management in 2019. In 2024, the brand was acquired through a court-supervised process under India's National Company Law Tribunal by Wilson & Hughes India Private Limited, a global business and investments conglomerate with over USD 500 million in annual revenue, a portfolio that includes CRISIL AAA rated companies, more than 2,200 employees, 9 factories, 15 MNC partners and a diversified presence across cement, FMCG, mining, construction and logistics sectors. Since resuming operations in 2024 under new ownership, Cox & Kings has been carrying forward its legacy with renewed financial strength, operational expertise and a long-term vision, already serving over 10,000 travellers along the way.

Cox & Kings is owned by Wilson & Hughes India Private Limited, a global business and investments conglomerate with over USD 500 million in annual revenue, a portfolio that includes CRISIL AAA rated companies, more than 2,200 employees, 9 factories, 15 MNC partners and a diversified presence across cement, FMCG, mining, construction and logistics sectors. They have also been recognised with multiple awards for financial management by CNBC, ICICI and SP Jain Institute of Management & Research. The brand was acquired in 2024 through a court-supervised process under India's National Company Law Tribunal, and now operates under new ownership and management, with no liabilities carried forward from the previous entity.

No. The current Cox & Kings operates under entirely new ownership and management. The brand was acquired in 2024 by Wilson & Hughes India Private Limited, a global business and investments conglomerate with over USD 500 million in annual revenue, a portfolio that includes CRISIL AAA rated companies and operations across cement, FMCG, mining, construction and logistics sectors, through a court-supervised process under India's National Company Law Tribunal. The group has also been recognised with multiple awards for financial management by CNBC, ICICI and SP Jain Institute of Management & Research. It is a completely new operating entity with no liabilities carried forward from the previous management.

Wilson & Hughes India Private Limited is a global business and investments conglomerate with over USD 500 million in annual revenue, a portfolio that includes CRISIL AAA rated companies, more than 2,200 employees, 9 factories and 15 MNC partners, with operations across cement, FMCG, mining, construction and logistics sectors. With decades of operational expertise and a strong track record of building and scaling businesses, the group has an impressive portfolio of leading brands across sectors of manufacturing, construction, FMCG, mining and logistics. The group has also been recognised with multiple awards for financial management by CNBC, ICICI and SP Jain Institute of Management & Research.The acquisition of Cox & Kings in 2024 marked the group's entry into the travel and experiences sector.

No. The current Cox & Kings is a new operating entity and does not carry forward liabilities from the previous business. The brand was acquired in 2024 by Wilson & Hughes India Private Limited, a global business and investments conglomerate through a court-supervised process under India's National Company Law Tribunal. It operates independently, with no connection to the previous company's management, operations, or financial obligations.

Our registered office is at A12, Rajiv Gandhi IT Park, Chandigarh, Chandigarh 160101 and our sales & marketing head office is at 35, 100 Feet Road, Ghitorni, New Delhi, Delhi 110030.

Yes, we have a network of Cox & Kings retail offices across Faridabad, Gurugram, Dharamshala, Agra, Surat, Ahmedabad, Rajkot, Jamnagar, Kanpur, Nashik, Belagavi, Rajahmundry and Bhopal (2 locations), other than our registered office in Chandigarh and our sales & marketing head office in Delhi.

You can reach us by phone at +91 8556001700, 9am–9pm IST, every day. If you prefer talking over text, you can email us at holidays@coxandkings.com or message us on WhatsApp, and we’ll get back to you within a day. If you'd rather talk at your convenience, you can also schedule a callback at your preferred time.

You can find us on the following platforms: Instagram: @coxandkingsin Facebook: facebook.com/coxandkings Pinterest: pinterest.com/coxandkingsin YouTube: @coxandkingsindia LinkedIn: linkedin.com/company/cox-&-kings

Einaya is our AI travel assistant. Tell her where you'd like to go, how many days you have and who you're travelling with, and she'll match you to one of our curated journeys, built from everything we've learned in over two and a half centuries of travel. If it's not quite what you had in mind, one of our specialists will be waiting right there, always ready to step in.

Most of our tour packages include international and domestic flights. However, some packages offer land-only options. Please check individual tour details for specific inclusions.

We work with reputable airlines to offer the best routes and timings. While we accommodate preferences where possible, final airline selection depends on availability and package terms.

Standard packages typically include economy class flights. Premium and luxury packages may include business or first class. Upgrades are available on request.

As flights are part of group bookings, frequent flyer miles typically cannot be earned or redeemed. However, you can discuss options with our team for customized packages.

Once your booking is confirmed and payment is made, you are protected from any fare increases. The price you pay at booking is guaranteed.

Yes, all airport taxes, fuel surcharges, and applicable fees are included in the tour price unless specifically mentioned otherwise.

You can book online through our website, call our customer service team, or visit one of our offices. Our travel experts will guide you through the booking process.

We accept credit cards, debit cards, net banking, UPI, and bank transfers. Payment plans may be available for certain packages.

Yes, a deposit is required at the time of booking. The amount varies by tour and destination. The balance payment is typically due 45-60 days before departure.

Yes, we offer flexible payment plans for select tours. Contact our team to discuss installment options that suit your budget.

Yes, you will receive a detailed booking confirmation via email within 24-48 hours of making your deposit, including your itinerary and payment schedule.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information.

We carefully select hotels ranging from comfortable 3-star to luxury 5-star properties, depending on your package. All accommodations meet our quality standards.

Yes, you can request twin, double, or single rooms. Single room supplements apply. We'll do our best to accommodate your preferences subject to availability.

Most packages include daily breakfast. Some tours also include select lunches and dinners. Check your specific itinerary for meal inclusions.

Yes, we can accommodate vegetarian, vegan, gluten-free, and other dietary requirements. Please inform us at the time of booking.

We select hotels based on location, comfort, and quality. If you have concerns, please speak with your tour manager who will assist you.

Yes, pre and post-tour hotel extensions can be arranged. Contact us in advance to add extra nights at special rates.

Tours include comfortable, air-conditioned coaches for group transfers, sightseeing, and intercity travel. Private transfers may be included in premium packages.

Yes, we provide comprehensive visa support including documentation guidance, application assistance, and appointment scheduling for most destinations.

Requirements vary by destination but typically include a valid passport, photographs, application forms, and supporting documents. We'll provide a detailed checklist.

Basic travel insurance is included in most packages. We also offer comprehensive insurance upgrades covering medical emergencies, trip cancellation, and lost baggage.

We highly recommend comprehensive travel insurance for international trips, covering medical emergencies, trip interruption, and personal belongings.

If your visa is rejected, cancellation terms apply. We recommend purchasing travel insurance that covers visa rejection for added protection.

Absolutely! We specialize in creating tailor-made holidays designed around your preferences, interests, and budget. Contact our team to start planning.

Share your travel dreams with us, and our experts will craft a personalized itinerary. We'll refine it based on your feedback until it's perfect.

No minimum! We create private tours for solo travelers, couples, families, and groups of any size.

Tailor-made tours offer flexibility and personalization. While they may have different pricing than group tours, we work within your budget to create the best experience.

Yes! We can create multi-country itineraries combining your desired destinations into one seamless journey.

We recommend booking 3-6 months in advance for international trips to ensure availability and best rates, though we can accommodate shorter timelines.

Cancellation charges vary by tour and timing. Generally, cancellations made 60+ days before departure incur lower fees. Please refer to your booking terms for specific details.

Full refunds are typically available only if you cancel within the cooling-off period (usually 24-48 hours of booking) and the departure is more than 60 days away.

Medical emergencies are handled case-by-case. Travel insurance typically covers such situations. Contact us immediately with documentation for assistance.

Yes, booking transfers are possible subject to airline and hotel policies. Transfer fees and any fare differences will apply.

Refunds are processed within 15-30 business days after cancellation, depending on your payment method and bank processing times.

If we cancel a tour, you'll receive a full refund or the option to transfer to another departure date or tour at no additional cost.