Frequently asked questions

Cox & Kings entered insolvency under its previous management in 2019. In 2024, the brand was acquired through a government and court-supervised process by Wilson & Hughes, a global business conglomerate with over USD 500 in annual revenue, more than 2,200 employees, 9 factories, 15 MNC partners, and a diversified presence across cement, FMCG, mining, construction, and logistics. Since resuming operations in 2025 under new ownership, Cox & Kings has been carrying forward its legacy with renewed financial strength, operational expertise, and a long-term vision, and has already served over 10,000 travellers!

Cox & Kings is owned by Wilson & Hughes, a global business conglomerate with over USD 500 million in annual revenue, more than 2,200 employees, 9 factories, 15 MNC partners, and a diversified presence across cement, FMCG, mining, construction, and logistics departments. The brand was acquired in 2024 through a government & court-supervised process, and now operates under new ownership and management, with no liabilities carried forward from the previous entity.

No. The current Cox & Kings operates under entirely new ownership and management. The brand was acquired in 2024 by Wilson & Hughes, a diversified global business group with over USD 500 million in annual revenue, 2,200 employees, 9 factories, 15 MNC partners, and operations across cement, FMCG, mining, construction, and logistics, through a government and court-supervised process. It is a completely new operating entity with no liabilities carried forward from the previous management.

Wilson & Hughes is a global business and investments conglomerate with over USD 500 million in annual revenue, more than 2,200 employees, 9 factories, and 15 MNC partners, with operations across cement, FMCG, mining, construction, and logistics. With decades of operational expertise and a strong track record of building and scaling businesses, the group has an impressive portfolio of leading brands across manufacturing, construction, FMCG, mining, and logistics. The acquisition of Cox & Kings in 2024 marked the group's entry into the travel and experiences sector…

No. The current Cox & Kings is a new operating entity and does not carry forward liabilities from the previous business. The brand was acquired in 2024 by Wilson & Hughes, a global business conglomerate through a government and court-supervised process. It operates independently, with no connection to the previous company's management, operations, or financial obligations.

Our head office is located in Delhi, India. You can visit us or contact us through our website www.coxandkings.com for detailed address information.

Our head office is located in Delhi, India. We also have a network of Cox & Kings retail offices across Faridabad, Gurugram, Dharamshala, Agra, Surat, Ahmedabad, Rajkot ,Jamnagar, Kanpur, Nashik, Belgaum, Rajahmundry, and Bhopal (2 locations).

You can reach our customer support team via phone, email, or through the contact form on our website. Our team is available to assist you with all your travel needs.

You can find Cox & Kings on the following platforms: Instagram: @coxandkingsin Facebook: facebook.com/coxandkings Pinterest: pinterest.com/coxandkingsin YouTube: @coxandkingsindia LinkedIn: linkedin.com/company/cox-&-kings

Most of our tour packages include international and domestic flights. However, some packages offer land-only options. Please check individual tour details for specific inclusions.

We work with reputable airlines to offer the best routes and timings. While we accommodate preferences where possible, final airline selection depends on availability and package terms.

Standard packages typically include economy class flights. Premium and luxury packages may include business or first class. Upgrades are available on request.

As flights are part of group bookings, frequent flyer miles typically cannot be earned or redeemed. However, you can discuss options with our team for customized packages.

Once your booking is confirmed and payment is made, you are protected from any fare increases. The price you pay at booking is guaranteed.

Yes, all airport taxes, fuel surcharges, and applicable fees are included in the tour price unless specifically mentioned otherwise.

You can book online through our website, call our customer service team, or visit one of our offices. Our travel experts will guide you through the booking process.

We accept credit cards, debit cards, net banking, UPI, and bank transfers. Payment plans may be available for certain packages.

Yes, a deposit is required at the time of booking. The amount varies by tour and destination. The balance payment is typically due 45-60 days before departure.

Yes, we offer flexible payment plans for select tours. Contact our team to discuss installment options that suit your budget.

Yes, you will receive a detailed booking confirmation via email within 24-48 hours of making your deposit, including your itinerary and payment schedule.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information.

We carefully select hotels ranging from comfortable 3-star to luxury 5-star properties, depending on your package. All accommodations meet our quality standards.

Yes, you can request twin, double, or single rooms. Single room supplements apply. We'll do our best to accommodate your preferences subject to availability.

Most packages include daily breakfast. Some tours also include select lunches and dinners. Check your specific itinerary for meal inclusions.

Yes, we can accommodate vegetarian, vegan, gluten-free, and other dietary requirements. Please inform us at the time of booking.

We select hotels based on location, comfort, and quality. If you have concerns, please speak with your tour manager who will assist you.

Yes, pre and post-tour hotel extensions can be arranged. Contact us in advance to add extra nights at special rates.

Tours include comfortable, air-conditioned coaches for group transfers, sightseeing, and intercity travel. Private transfers may be included in premium packages.

Yes, we provide comprehensive visa support including documentation guidance, application assistance, and appointment scheduling for most destinations.

Requirements vary by destination but typically include a valid passport, photographs, application forms, and supporting documents. We'll provide a detailed checklist.

Basic travel insurance is included in most packages. We also offer comprehensive insurance upgrades covering medical emergencies, trip cancellation, and lost baggage.

We highly recommend comprehensive travel insurance for international trips, covering medical emergencies, trip interruption, and personal belongings.

If your visa is rejected, cancellation terms apply. We recommend purchasing travel insurance that covers visa rejection for added protection.

Absolutely! We specialize in creating tailor-made holidays designed around your preferences, interests, and budget. Contact our team to start planning.

Share your travel dreams with us, and our experts will craft a personalized itinerary. We'll refine it based on your feedback until it's perfect.

No minimum! We create private tours for solo travelers, couples, families, and groups of any size.

Tailor-made tours offer flexibility and personalization. While they may have different pricing than group tours, we work within your budget to create the best experience.

Yes! We can create multi-country itineraries combining your desired destinations into one seamless journey.

We recommend booking 3-6 months in advance for international trips to ensure availability and best rates, though we can accommodate shorter timelines.

Cancellation charges vary by tour and timing. Generally, cancellations made 60+ days before departure incur lower fees. Please refer to your booking terms for specific details.

Full refunds are typically available only if you cancel within the cooling-off period (usually 24-48 hours of booking) and the departure is more than 60 days away.

Medical emergencies are handled case-by-case. Travel insurance typically covers such situations. Contact us immediately with documentation for assistance.

Yes, booking transfers are possible subject to airline and hotel policies. Transfer fees and any fare differences will apply.

Refunds are processed within 15-30 business days after cancellation, depending on your payment method and bank processing times.

If we cancel a tour, you'll receive a full refund or the option to transfer to another departure date or tour at no additional cost.