Char Dham Pilgrimage

Payment Schedule — Domestic Tours

• 30% advance (non-refundable) payable at the time of booking

• 60% of total tour cost payable 31 days prior to departure

• 100% of total tour cost payable 21 days prior to departure

Airfare Payment

• 100% of airfare must be paid at the time of booking

• Airfare is quoted at proposal stage and is subject to change at actual ticketing

• If air tickets are part of the package, they are billed separately from the land component

• Specific cancellation terms for airfare will be shared at the time of ticket issuance

Authorized Payment Channels

Payments must only be made via:

• Secure payment link shared directly by Cox & Kings

• NEFT / RTGS / Cheque payable to: Wilson & Hughes India Private Limited

Cox & Kings does NOT accept payments via:

• Personal UPI IDs (G Pay, Paytm, etc.) of any employee or representative

• WhatsApp QR codes

• Direct transfers to individual employee or agent accounts

Cox & Kings bears no liability for payments made through unauthorised channels. All official communications come only from email addresses ending with @coxandkings.com

How to Submit a Cancellation

• All cancellations must be submitted in writing — verbal requests will not be accepted

• Cancellation is effective only from the date written notice is received by Cox & Kings

• Requests must be submitted via:

  • Email: holidays@coxandkings.com (followed by written confirmation to the registered office)

  • In writing at: Wilson & Hughes India Private Limited, Southern Park, Saket, New Delhi – 110017

Domestic Tour — Cancellation Charges

• More than 31 days before departure: 30% charge (70% refundable)

• 22 to 30 days before departure: 50% charge (50% refundable)

• 11 to 21 days before departure: 75% charge (25% refundable)

• 0 to 10 days before departure / No Show: 100% charge — no refund

• Airfare: cancellation charges as per the respective airline's policy

Deemed Cancellations (No Formal Notice Required)

• Non-Payment: Failure to pay by the scheduled date; cancellation effective from the date the company issues a notice

• Outstanding Balance at Departure: Booking is deemed cancelled without notice, attracting 100% cancellation charges

Cancellation by the Company

The company may cancel or amend a tour due to:

• Unsafe or adverse conditions as determined by competent authorities

• Insufficient demand or low occupancy

• Restrictions imposed by governmental or regulatory bodies

• Force majeure: natural disasters, war, epidemics, political unrest, or similar unforeseeable events

Refunds are processed within 45 days; no further claims or compensation will be entertained.

Refund Policy

• Refunds, where applicable, are processed within 45 days of cancellation

• Airline refunds may take longer depending on the airline's policy

• No refund for any unutilised services, regardless of reason — including hotel stays, meals, sightseeing, rides, cruises, entrance tickets, optional tours, illness, late arrival, or personal choice

• If the tour cannot operate due to Force Majeure, the company is not obligated to provide a refund

Visa-Related Cancellations

• All consular fees, visa processing fees, courier charges, and admin fees are non-refundable — regardless of visa outcome

• Standard cancellation charges apply even in the event of a visa rejection

• Cancellation is deemed effective from the date the company receives written intimation of rejection

• Re-applying after a rejection is entirely at the customer's own risk and cost

• The company is not liable for visa rejections, delays, consulate errors, or procedural delays under any circumstance

ROE (Rate of Exchange):

• ROE is calculated on the final date of payment: RBI daily rate + INR 2.00

• The foreign exchange portion is counted towards the traveller's LRS (Liberalised Remittance Scheme) quota

• PAN card mandatory for all passengers; Form A2 submission required

Eligibility & User Agreement

• Services are available only to persons legally competent to contract under the Indian Contract Act, 1872

• Minors, undischarged insolvents, and persons of unsound mind are not eligible

• Use of the website or making a booking constitutes unconditional acceptance of all terms

• The user is financially responsible for all transactions made under their account

Travel Documents & Statutory Clearances

It is the sole responsibility of the customer to hold all valid travel documents required.

Health & Fitness

• By booking, each guest confirms they are physically and mentally fit to travel

• Medical clearance is strongly advised for elderly travellers, minors, and those with pre-existing conditions

Travel Insurance

• Comprehensive travel insurance is mandatory

• Cox & Kings acts only as a facilitator — it bears no responsibility for claims processing or settlement

Accommodation

• Hotel category and standard vary by tour package

• All personal belongings and valuables are the sole responsibility of the customer

• Any damage to hotel property caused by the customer is the customer's sole liability

Force Majeure & Limitation of Liability

Cox & Kings is not liable for any loss, injury, illness, death, or delay arising from events beyond its reasonable control.

Governing Law, Arbitration & Jurisdiction

• These terms are governed by the laws of the Republic of India

• Seat and venue of arbitration: Chandigarh, India

• Courts at Chandigarh, India shall have exclusive jurisdiction over all judicial matters

Binding Agreement

Execution of the booking form — including via OTP, digital acceptance, or payment of any advance — constitutes full and unconditional acceptance of all terms.