Kerala Extended Retreat

Payment Schedule — Domestic Tours

• 20% advance (non-refundable) payable at the time of booking

• 60% of total tour cost payable 31 days prior to departure

• 100% of total tour cost payable 21 days prior to departure

Airfare Payment

• 100% of airfare must be paid at the time of booking

• Airfare is quoted at proposal stage and is subject to change at actual ticketing

• If air tickets are part of the package, they are billed separately from the land component

• Specific cancellation terms for airfare will be shared at the time of ticket issuance

Authorized Payment Channels

Payments must only be made via:

• Secure payment link shared directly by Cox & Kings

• NEFT / RTGS / Cheque payable to: Wilson & Hughes India Private Limited

Cox & Kings does NOT accept payments via:

• Personal UPI IDs (G Pay, Paytm, etc.) of any employee or representative

• WhatsApp QR codes

• Direct transfers to individual employee or agent accounts

Cox & Kings bears no liability for payments made through unauthorised channels. All official communications come only from email addresses ending with @coxandkings.com

How to Submit a Cancellation

• All cancellations must be submitted in writing — verbal requests will not be accepted

• Cancellation is effective only from the date written notice is received by Cox & Kings

• Requests must be submitted via:

  • Email: holidays@coxandkings.com (followed by written confirmation to the registered office)

  • In writing at: Wilson & Hughes India Private Limited, Southern Park, Saket, New Delhi – 110017

Domestic Tour — Cancellation Charges

• More than 31 days before departure: 30% charge (70% refundable)

• 22 to 30 days before departure: 50% charge (50% refundable)

• 11 to 21 days before departure: 75% charge (25% refundable)

• 0 to 10 days before departure / No Show: 100% charge — no refund

• Airfare: cancellation charges as per the respective airline's policy

Deemed Cancellations (No Formal Notice Required)

• Non-Payment: Failure to pay by the scheduled date; cancellation effective from the date the company issues a notice

• Outstanding Balance at Departure: Booking is deemed cancelled without notice, attracting 100% cancellation charges

Cancellation by the Company

The company may cancel or amend a tour due to:

• Unsafe or adverse conditions as determined by competent authorities

• Insufficient demand or low occupancy

• Restrictions imposed by governmental or regulatory bodies

• Force majeure: natural disasters, war, epidemics, political unrest, or similar unforeseeable events

Refunds are processed within 45 days; no further claims or compensation will be entertained.

Refund Policy

• Refunds, where applicable, are processed within 45 days of cancellation

• Airline refunds may take longer depending on the airline's policy

• No refund for any unutilised services, regardless of reason — including hotel stays, meals, sightseeing, rides, cruises, entrance tickets, optional tours, illness, late arrival, or personal choice

• If the tour cannot operate due to Force Majeure, the company is not obligated to provide a refund

Visa-Related Cancellations

• All consular fees, visa processing fees, courier charges, and admin fees are non-refundable — regardless of visa outcome

• Standard cancellation charges apply even in the event of a visa rejection

• Cancellation is deemed effective from the date the company receives written intimation of rejection

• Re-applying after a rejection is entirely at the customer's own risk and cost

• The company is not liable for visa rejections, delays, consulate errors, or procedural delays under any circumstance

Eligibility & User Agreement

• Services are available only to persons legally competent to contract under the Indian Contract Act, 1872

• Minors, undischarged insolvents, and persons of unsound mind are not eligible

• Use of the website or making a booking constitutes unconditional acceptance of all terms

• The user is financially responsible for all transactions made under their account

Travel Documents & Statutory Clearances

It is the sole responsibility of the customer to hold all valid travel documents required, including:

• Passport valid for at least 6 months beyond return date (9 months for Malaysia)

• Valid visa, ETA, or other required entry permits for all destinations

• Confirmed air tickets

• NOC, immigration clearances, and medical certificates where required

Cancellation due to invalid or unavailable travel documents attracts standard cancellation charges.

Health & Fitness

• By booking, each guest confirms they are physically and mentally fit to travel

• Pregnant travellers beyond 6 months are strongly discouraged; a fitness-to-travel certificate from a registered doctor is required

• All vaccinations, health tests, and required medical documents must be arranged by the customer at their own cost

Travel Insurance

• Comprehensive travel insurance is mandatory

• Cox & Kings acts only as a facilitator — it bears no responsibility for claims processing or settlement

• Customers must carry a physical copy of their insurance policy during the tour

Accommodation

• Hotel category and standard vary by tour package

• All personal belongings and valuables are the sole responsibility of the customer; Cox & Kings is not liable for loss, theft, or damage

• Any damage to hotel property caused by the customer — wilful or accidental — is the customer's sole liability

Force Majeure & Limitation of Liability

Cox & Kings is not liable for any loss, injury, illness, death, or delay arising from events beyond its reasonable control, including acts of God, war, civil unrest, epidemics, pandemics, or governmental actions.

Governing Law, Arbitration & Jurisdiction

• These terms are governed by the laws of the Republic of India

• Seat and venue of arbitration: Chandigarh, India; proceedings in English

• Courts at Chandigarh, India shall have exclusive jurisdiction over all judicial matters

Binding Agreement

Execution of the booking form — including via OTP, digital acceptance, or payment of any advance — constitutes full and unconditional acceptance of all terms. Cox & Kings reserves the right to amend these terms at any time; continued use of services constitutes acceptance of updated terms.